Joining Your Video Consultation

Important: This website is intended to provide guidance on how to join your video appointment. It does not contain contact details for medical staff or other service providers. If you require urgent medical assistance, please contact your local emergency services.

For health-related or other appointment enquiries, please contact your service provider, such as your GP or healthcare professional, or the department that arranged your appointment.


Before appointment 

Check that your device is able to make video calls. You can use your mobile phone, personal computer, laptop computer, or tablet device. It must have a microphone, speaker, camera, and a connection to the internet.


What Do I Need?

Your appointment is easy to access, all you need is:

  • A device such as a smartphone, tablet or computer with a camera, microphone and speakers.
  • A stable internet connection; this can be Wi-Fi, wired or mobile data.     
  • Access to an internet browser such as Google Chrome, Apple Safari or Microsoft Edge

Day of appointment

  • Make sure your device is charged.
  • Prepare the things you need to take to your appointment, such as cards, documents, scans, or test results. You may also want a pen and paper with you.
  • Have your service provider's phone number handy, in case of problems.
  • Set yourself up in a private, well-lit area where you will not be disturbed.
  • For information about how to get the best out of your appointment, see 'Tips for a better video call' and 'Tips for a better internet connection'.

How do I attend my Appointment?

Attend via an invite link received from your provider; this may be an SMS, email or letter, or by clicking a website button. Either way it's a simple step by step process.

  1. Click on the link provided or select the button on your providers' website, then enter your name and any other details requested. By selecting 'continue' you are agreeing to Terms and Conditions then 'Join waiting room'. Your provider will know you are waiting.
  2. When the appointment begins, select 'Request Permission' and simply allow access to your equipment for an optimum experience.

  3. You have the option to run or skip a pre-call test which is optional. Your camera, microphone and speakers are tested along with your internet connection. Lastly select 'Join Meeting'.


Mobile view:


Desktop view:


What do I do if something is not working?

We don’t anticipate any, but if you do encounter any challenges, here are some top tips:

No camera image – check the browser permissions were allowed or if using a USB camera device try unplugging it and plugging it back in.

No audio – check the volume levels are not too low and that permissions were allowed in the joining process.

Poor Quality connection – if using Wi-Fi try disconnecting and reconnecting or switching to an alternative network. If using mobile data try to find a place with a stronger service if possible.

Overall slow response from the platform – Try restarting your device or clearing your cache for the browser.


During appointment

Once your video call has started, you can treat it just like a normal appointment, asking questions and clarifying details as needed. You can choose from a range of options to enhance your call experience.


After appointment

At the end of your call, select Leave. Leave the call. It is best to close the browser, too.


For further Support please head to our interactive trouble-shooter in the Support Centre, accessible during the joining process or from within the waiting room.





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