Available Endpoints

All requests should be posted to a provided Base URL and must include a valid Bearer token (see Authentication) along with any JSON formatted body content where required. The Base URL will be provided as part of your API onboarding.

Appointments

The Appointments Endpoint lets you schedule, manage and cancel appointments.

Example request to create an appointment

import requests

url = "{Base_URL}/api/v1/appointments"

payload = {
'reference': 'SXW5qOJBYeIEf0G',
'appointment_at': '2025-08-19T16:50:00.000000',
'duration_in_minutes': '30',
'is_interpreter_needed': 'false',
'interpreter_language': '',
'department': '',

# Claimant details
'claimant[name]': 'John Doe',
'claimant[date_of_birth]': '1990-01-01',
'claimant[phone_number]': '+442071234567',
'claimant[email]': 'test@test.com',

# Feature flags
'features_call_recording_enable': 'false',
'features_breakout_room_enable': 'false',
'features_webcam_access_agent_enable': 'true',
'features_webcam_access_claimant_enable': 'true',
'features_webcam_background_blurring_enable': 'false',
'features_microphone_access_enable': 'true',
'features_screen_sharing_enable': 'false',
'features_messages_chat_enable': 'false',
'features_participant_list_enable': 'false',
'features_bandwidth': '',

# Redirect options
'use_custom_post_call_redirect': 'false',
'custom_user_post_call_redirect_url': '',
'custom_agent_post_call_redirect_url': 'https://www.sampleurl.co.uk'
}

headers = {
'Accept': 'application/json',
'Authorization': 'Bearer YOUR_ACCESS_TOKEN'
}

response = requests.post(url, headers=headers, data=payload)

print(response.text)

Example Response

{
    "data": {
        "id": "9fac14a0-4829-4b7b-b3d6-d2b189290409",
        "reference": "SXW5qOJBYeIEf0G",
        "appointment_at": "2025-08-19T16:50:00.000000Z",
        "duration_in_minutes": 30,
        "is_interpreter_needed": false,
        "interpreter_language": null,
        "status": "scheduled",
        "url": "{Base-URL}/client-web/schedule/pre-call/summary?reference=SXW5qOJBYeIEf0G",
        "created_at": "2025-08-19T14:38:12.000000Z",
        "cancelled_at": null,
        "cancellation_reason": null,
        "department": null,
        "claimant": {
            "name": "John Doe",
            "date_of_birth": "1990-01-01",
            "phone_number": "+442071234567",
            "email": "test@test.com",
            "data": []
        },
        "meeting": {
            "id": "108330411",
            "room_name": "/bdf24dae-87e0-4925-bf28-9b6dfabc685c",
            "room_url": "https://involve-visual.whereby.com/bdf24dae-87e0-4925-bf28-9b6dfabc685c?roomKey=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJtZWV0aW5nSWQiOiIxMDgzMzA0MTEiLCJyb29tUmVmZXJlbmNlIjp7InJvb21OYW1lIjoiL2JkZjI0ZGFlLTg3ZTAtNDkyNS1iZjI4LTliNmRmYWJjNjg1YyIsIm9yZ2FuaXphdGlvbklkIjoiMTgwMjk1In0sImlzcyI6Imh0dHBzOi8vYWNjb3VudHMuc3J2LndoZXJlYnkuY29tIiwiaWF0IjoxNzU1NjE0MjkyLCJyb29tS2V5VHlwZSI6Im1lZXRpbmdIb3N0In0.U4Gk0fqI-R3Kd0bRGQcKw5_8LxtuDlly0wwrTuEAKdU&metadata=O%3A24%3A%22App%5CDto%5CWhereby%5CMetadata%22%3A3%3A%7Bs%3A4%3A%22type%22%3BE%3A45%3A%22App%5CEnum%5CWhereby%5CMetadataTypeEnum%3AAPPOINTMENT%22%3Bs%3A6%3A%22typeId%22%3Bs%3A36%3A%229fac14a0-4829-4b7b-b3d6-d2b189290409%22%3Bs%3A6%3A%22userId%22%3Bs%3A36%3A%229f8fb625-5a38-4221-b742-1ce22508b096%22%3B%7D&breakout=off&cameraAccess=on&audio=on&screenshare=off&chat=off&people=off&autoSpotlight=on&floatSelf=on&participantCount=off&localization=off&precallReview=off",
            "start_date": "2025-08-19T14:38:12+00:00",
            "end_date": "2025-08-19T23:59:59+00:00"
        },
        "session_started_at": null,
        "session_ended_at": null,
        "on_hold_started_at": null,
        "on_hold_ended_at": null,
        "features_call_recording_enable": false,
        "features_breakout_room_enable": false,
        "features_webcam_access_agent_enable": true,
        "features_webcam_access_claimant_enable": true,
        "features_webcam_background_blurring_enable": false,
        "features_microphone_access_enable": true,
        "features_screen_sharing_enable": false,
        "features_messages_chat_enable": false,
        "features_participant_list_enable": false,
        "features_bandwidth": null,
        "use_custom_post_call_redirect": false,
        "custom_user_post_call_redirect_url": null,
        "custom_agent_post_call_redirect_url": "https://www.sampleurl.co.uk"
    }
}